This guide uses the information on this website. It doesn’t diagnose devices or book appointments. Don’t enter passwords or sensitive details. Chat messages aren’t submitted to Tim.
Patient, straightforward help when your everyday technology gets in the way.
Find the cause of slow speeds and dead spots, then build a better connection.
Flexible support for small businesses that need experienced hands and a clear plan.
Get your business tools set up properly and your team comfortable using them.
Ongoing care to help keep computers and networks running more smoothly.
Practical steps to reduce everyday risks and prepare for the unexpected.
You deserve more than a quick guess and a confusing invoice. I’ll explain what’s happening, talk through your options, and help you choose a sensible next step.
Tell me what’s going on ↗Tell me what isn’t working, what you’ve tried, and what you need your technology to do.
I’ll assess the issue and discuss the scope, recommended work, and costs with you.
We’ll work through the solution, check the result, and cover what you need to know going forward.
Private consulting experience, backed by 25 years working in corporate IT.
From individual computers to service desks, office networks, and everyday IT operations.
I’m Tim Shannon, a Watertown-based IT consultant helping local homes and small businesses get more from their technology. My background combines hands-on troubleshooting with service desk leadership and corporate IT operations.
Whether you need help with one computer or support for a growing team, you’ll work directly with me. Expect practical advice, plain English, and solutions that fit the way you live and work.
Based in Watertown. Serving Greater Boston.Yes. I offer everyday computer help for individuals and families, as well as ongoing IT support, network setup, and fractional IT services for small businesses.
Both. Many software and account issues can be addressed remotely. Hardware, Wi-Fi coverage, and office installations may need an on-site visit. We’ll discuss the best approach when you contact me.
Costs depend on the issue, the scope of work, and any equipment required. Get in touch with a short description of what you need, and I’ll discuss the approach and pricing before work begins.
Yes. Options include proactive computer and network monitoring, maintenance, and fractional IT support. We can put together an arrangement suited to your devices, team, and budget.
Absolutely. You don’t need to know the terminology. Tell me what you’re trying to do and what happens instead. We’ll take it from there, at a pace that works for you.
Tell me a little about the issue, your location, and what you would like help with. We’ll discuss the next step and the scope of work.
857-364-7633Based in Watertown. Serving Greater Boston.
Appointments subject to availability.